Solve a Problem
Activating your device
- Why can't I set up my Canary?
- Why can't I set up my Canary View?
- Why can't I set up my Canary Flex?
- Why can't I pair with Bluetooth?
- How can I find the audio setup option?
- Why is my device already activated?
Battery performance and settings
Canary app
Device connectivity and offline issues
Emergency Actions
HomeHealth sensors and siren
Home Screen
Logging in and managing Canary account
- How do I move my Canary to a new location?
- Got logged out?
- Having difficulties with Two-step Verification code?
- What is Two-step Verification?
- What are the most secure settings to protect my information?
- Why does the Canary app state "User Unauthorized" when attempting to login?
Managing devices
- Why is my Canary Pro Beeping?
- How do I change Canary's Wi-Fi connection?
- How to Reactivate your Canary
- How do I change Canary Flex's Wi-Fi connection?
- Why won't my Canary change its Wi-Fi connection? (Android)
- Why won't my Canary change its Wi-Fi connection? (iOS)
Managing device modes
Managing location settings
Managing members on your account
Masking
Night vision
Notifications
- Why don't I receive notifications from Canary?
- Power Alerts Settings
- What is Person Detection?
- How can I reduce notifications from rain, snow or insects?
- How do I set a custom sound for Canary notifications?
- How do presence alerts work?
Timeline and video activity
- How do I play a video event?
- What is a bookmark?
- How do I download a video event?
- How do I delete a Video Event on my Timeline?
- How do I share a video event?
- Filter the Timeline
