Solve a Problem

Activating your device

• Why can't I set up my Canary?
• Why can't I set up my Canary Flex?
• Why can't I pair with Bluetooth?
• How can I find the audio setup option?
• Why is my device already activated?
• How do I connect through a firewall?

See all 10 articles

Battery performance and settings

• How does Flex detect motion when on battery?
• How can I adjust the recording range of my Canary Flex?
• Why does it take so long to charge the battery on my Flex?
• How do I improve battery life on my Canary Flex?

Canary app

• How can I reinstall the Canary app? (Android)
• How can I reinstall the Canary app? (iOS)

Device connectivity and offline issues

• Why is my Canary offline?
• Why is my Canary Flex offline?
• How can I improve my Canary's connection?
• Wireless Interference
• Can I use a range extender or a second router with my Canary?
• "Unable to connect at this time."

Emergency Actions

• How do I make an emergency call?
• How do I update my emergency numbers?

HomeHealth sensors and siren

• HomeHealth overview
• What does Air Quality measure?
• How do I change HomeHealth to Fahrenheit or Celsius?
• How do I sound the siren?

Home Screen

• Why does it say “Set to private.” on my Home Screen?

Logging in and managing Canary account

• How do I reset my password?
• How can I modify my account information?
• How do I change the email address on my Canary account?
• How do I change my language preference?

Managing devices

• How do I change Canary's Wi-Fi connection?
• How do I change Flex's Wi-Fi connection?
• Why won't my Canary change its Wi-Fi connection? (Android)
• Why won't my Canary change its Wi-Fi connection? (iOS)
• How do I set up multiple Canary devices?
• How do I remove and deactivate a Canary?

See all 8 articles

Managing device modes

• Why won't Canary detect when I am Home or Away?
• What is night mode?
• How does Canary know when I'm Home or Away?
• How can I troubleshoot location settings? (Android)
• How can I troubleshoot location settings? (iOS)
• How can I use Wink to update Canary modes?

See all 7 articles

Managing location settings

• How can I transfer ownership of my Canary location?
• How can I update my location's name and address?
• How can I remove a location from my Canary app?

Managing members on your account

• How can I add or remove members from my location?

Masking

• How do I set up masks?
• How can I get the most out of my masks?

Night vision

• How does night vision work?
• How can I troubleshoot automatic night vision issues?
• Why is my Canary video in black and white?
• Why does my Canary click when entering night vision?
• Will Canary detect motion through glass?
• How far is the range of coverage in night vision?

Notifications

• Why don't I receive notifications from Canary?
• Motion notification settings
• How can I reduce notifications from rain, snow or insects?
• How do I set a custom sound for Canary notifications?
• Offline notifications settings
• HomeHealth notification settings

Timeline and video activity

• How do I play a video event?
• What is a bookmark?
• How do I download a video event?
• How do I delete a Video Event on my Timeline?
• How do I share a video event?
• Filter the Timeline

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Watch live issues

• Why can't I Watch live?