Solve a Problem
Activating your device
- Why can't I set up my Canary?
- Why can't I set up my Canary View?
- Why can't I set up my Canary Flex?
- Why can't I pair with Bluetooth?
- Why is my device already activated?
- How do I connect through a firewall?
Battery performance and settings
Canary app
Device connectivity and offline issues
Emergency Actions
HomeHealth sensors and siren
Home Screen
Logging in and managing Canary account
- How do I move my Canary to a new location?
- Got logged out?
- Having difficulties with Two-step Verification code?
- What is Two-step Verification?
- What are the most secure settings to protect my information?
- Why does the Canary app state "User Unauthorized" when attempting to login?
Managing devices
- How do I change Canary's Wi-Fi connection?
- How to Reactivate your Canary
- How do I change Canary Flex's Wi-Fi connection?
- Why won't my Canary change its Wi-Fi connection? (Android)
- Why won't my Canary change its Wi-Fi connection? (iOS)
- How do I set up multiple Canary devices?
Managing device modes
Managing location settings
Managing members on your account
Masking
Night vision
Notifications
- Why don't I receive notifications from Canary?
- Power Alerts Settings
- What is Person Detection?
- How can I reduce notifications from rain, snow or insects?
- How do I set a custom sound for Canary notifications?
- How do presence alerts work?
Timeline and video activity
- How do I play a video clip?
- What is a bookmark?
- How do I download a video event?
- How do I delete a Video Event on my Timeline?
- How do I share a video event?
- Filter the Timeline
