Solve a Problem
Activating your device
- Why can't I set up my Canary?
- Why can't I set up my Canary View?
- Why can't I set up my Canary Flex?
- Why can't I pair with Bluetooth?
- Why is my device already activated?
- How do I connect through a firewall?
Battery performance and settings
Canary app
- How do I use Picture-in-Picture?
- How to change your Watch Live Thumbnail
- Dashboard Customization
- Device Offline - In app guidance
- How can I dim the LED light on my Canary?
- Why am I receiving the error message "untrusted connection"?
Device connectivity and offline issues
Emergency Actions
HomeHealth sensors and siren
Logging in and managing Canary account
- How do I move my Canary to a new location?
- Having difficulties with Two-step Verification code?
- What is Two-step Verification?
- What are the most secure settings to protect my information?
- How do I reset my password?
- How can I modify my account information?
Managing devices
- How do I change Canary's Wi-Fi connection?
- How to Reactivate your Canary
- How do I change Canary Flex's Wi-Fi connection?
- Why won't my Canary change its Wi-Fi connection? (Android)
- Why won't my Canary change its Wi-Fi connection? (iOS)
- How do I set up multiple Canary devices?
Managing device modes
Managing location settings
Managing members on your account
Masking
Night vision
- How to turn off Automatic Night Vision
- How does night vision work?
- How can I troubleshoot automatic night vision issues?
- Why is my Canary video in black and white?
- Why does my Canary click when entering night vision?
- Will Canary detect motion through glass?
Notifications
- Why don't I receive notifications from Canary?
- How to set up Canary notifications with Do Not Disturb (iOS)
- Why is there no sound from my Canary?
- Power Alerts Settings
- What are Smart Detections?
- How can I reduce notifications from rain, snow or insects?