If you're seeing a "Device has already been activated" message when you try to setup your Canary, it's possible that your credentials are incorrect, you might have created a Canary account before or you have a pre-owned device.
To troubleshoot first time setup related issues, check the following:
You have a pre-owned device
Your device may have been previously set up by another user.
- If you bought or were gifted an activated Canary from another user*, please contact that user to have them deactivate the device. For more information on deactivating a Canary, visit How do I remove and deactivate a Canary?
- If the retailer from which you purchased the device accidentally sold you a used Canary, please return your Canary to the retailer in exchange for a new device.
* Please note that Premium Bundle 24 cameras are linked to a 24 month agreement and can not be gifted or sold.
Sign in vs Get Started
If you have already set up your device, make sure to tap Sign in instead of Get Started on the login screen of the Canary app.
Incorrect email address
You or a member of your home may have already set up the Canary with a different email address. Please double-check by tapping Sign in on the login screen of the Canary app and trying another email address.
Check for typos
You may have already set up the Canary with an email address that contains a typo, such as .con instead of .com. Try a couple of possible combinations to see if this is the case.
In the event you still have questions, please open a ticket with Canary support.