If you’re having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone.
Check if device is bluetooth supported
All Canary Flex, Canary View, and most Original Canary devices can be set up with Bluetooth, but some Original Canary devices need to be set up with the yellow setup cable. If you’re unsure whether or not your Original Canary is already Bluetooth-enabled, you can learn by holding your finger on the top of your Canary for five seconds, and if the light does not flash blue, your firmware does not support Bluetooth.
Verify your phone’s Bluetooth function is working
Canary uses Bluetooth to set your devices Wi-Fi connection. To make the experience as simple as possible, we choose for you whether the Canary app should use Bluetooth or the secure audio cable.
In certain cases your Canary device may encounter a pairing issue with your mobile phone or tablet.
- App fails pairing process and device light continues to flash blue.
- App succeeds pairing process but device light shows a solid blue state and does not proceed.
Device already activated
If the Canary app says that your device has already been activated, it's possible that your credentials are incorrect, you setup the device previously under a different account or that you have a pre-owned device.
To learn more, visit Why is my device already activated?
Check for signal interference
Some building materials, as well as proximity to other electronics and wireless devices, can affect Bluetooth performance. Reposition your Canary to another location, move your mobile device closer to the Canary when attempting setup or minimize the number of active Bluetooth wireless devices you have powered on nearby.
To learn more, visit Wireless Interference.
Try another mobile device or tablet
If the above steps didn't provide a resolution, try setting up with another mobile device. If you don’t plan to continue using the Canary app on this device, make sure to sign out of your account once setup is complete.
In the event you are unable to complete setup or change your Wi-Fi connection, please open a ticket with Canary support.