| Important: The steps in this article have been updated to reflect app version 7.8.0, please update your app today for the best Canary experience. | |
A Canary Flex device on low battery can take anywhere between 10-12 hours on average to obtain a full charge. There are many factors that can contribute to longer than normal charge times or inconsistent charging behavior.
Usage and motion activity
If your Flex device is recording motion video, you are using Watch Live or operating in Night vision, it will directly impact the length of a full charge period. We suggest placing the device in privacy mode for faster charging. To place the location in Privacy tap the modes icon on your home screen and tap the toggle labelled Set location to private or select EDIT to update your Home mode preferences for the device to remain in private, to disable the Watch Live feature and prevent Canary from recording.
Note: Home Mode customization and video recordings are only available with Premium Service.
Check the Canary lights
Canary Flex has a rechargeable battery. If the battery level gets too low, Canary Flex will shut down until the battery is recharged. During this time the device LED may spin yellow. If you see a yellow spinning LED plug in your device. Flex will remain off for as long as an hour or two until the low battery is restored and the device has enough battery to operate.
Reset your device
If you suspect your device is not charging correctly we recommend power cycling your device.
To turn off Canary Flex:
- Unplug your device
- Hold down the back button for 5 seconds until you hear the shutdown sound.
- Leave device off for 5 minutes.
- Plug back in device.
- The Canary Flex will turn on automatically when you plug it in via power cable to a wall outlet.
If you continue to have issues your device may require a hard reset. The hard reset may be used If Canary Flex fails to turn off or turn on, or if it is unresponsive.
- Unplug the device.
- Turn Canary Flex off, hold down the back button for five seconds until you hear the shutdown sound.
- Once off, hold the power button down for 12 seconds until the light in the front turns off (if it was on).
- Continue to hold until Canary Flex reboots (you’ll see a white spinning light again).
- Release the power button.
Note: If the device does not reset on the first try, turn your device back on and immediately hold the power button down for 12 seconds until the spinning white light in the front turns off.
USB extension cables
Customers may choose to add a USB extender when a power outlet is not within range of the 8 foot charging cable. USB extension cables over 6 feet long may reduce the average charge current coming into the device and result in an inconsistent charging experience. Canary Flex requires greater than 4.4V at the cable end while drawing 1.5A. If your device is slow to charge and you are using an extender, please remove the extender and attempt to charge with only the Flex's charging cable.
Check for loose cables
One of the most common issues users have with charging is that a connector comes loose. Check to make sure you have a solid connection to the back of the Flex, your charging cable is securely plugged in to the USB power adaptor and the power adaptor is firmly plugged into the wall outlet. If you suspect the cable connection is faulty, you can try changing the orientation of Canary's charging cable to an inverted direction.
Check cable connector for damage
When your Flex charging cable exhibits any type of damage, you may experience difficulties in charging the device. You may notice issues with charging the device without holding the cable in a certain orientation or low voltage coming into your device resulting in inconsistent charge times, constant battery notifications or your device may not charge past a certain percentage.
Please check for the following:
- The connector may be visibly bent or damaged.
- The connector pins are receded or broken off.
Check power adapter
If you suspect your device is not getting enough power please check to make sure you are using Canary's provided USB AC power adapter. Alternatively, if you suspect your adaptor to be faulty then you can use a secondary USB power adaptor from your iPhone or Android mobile device.
Try another wall outlet
If you suspect your device is taking a long time to charge please attempt to plug the device in to an alternate outlet.