How do I remove and deactivate a Canary? – Canary Help Center

If you want to give away or return your Canary, and you are the owner of the location, you can remove it from your account so another user can set it up.

If a Canary is removed, the location owner will receive a confirmation email.

Note: This is not a troubleshooting step. If you're having issues with your device, please try disconnecting then reconnecting it to power.

Requirements

There are three requirements for removing a Canary from a location:

Only the location owner can remove a Canary.
Canary has the firmware version 1.3.0 or later.
Your iOS or Android app is version 1.2.8 or later.

Note: iOS app version 1.2.8 or later requires iOS 7 or later.

Go to Device Settings

Follow these steps to locate your device settings and remove your Canary from your location:

Swipe down on your Home Screen. Tap Devices.
4. Tap the name of the Canary you want to remove. 5. Tap Remove. 6. Enter your Canary password. Note: If you forgot your password, tap the i next to Enter your password to receive a password reset email.
Single Device at a Location If you remove the only device associated with its location, location members will not have access to video history from that location.
Multiple Devices at a Location If you remove a device, but you still have other devices associated with its location, all video from the deactivated device will remain in your video history for this location.

Related articles

Still have questions?