White balance issues
why is my camera giving pink footage and a lot of feed back screeching?
i went to connect my camera back up since it keeps diconnecting from my phone and when it finally connected it was pink and screeching real bad.. how do i fix that
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Official comment
Hi Valarie,
Thank you for reaching out to Canary.
In this case, I would recommend resetting your device, and resetting Night Vision.
To reset your device, please follow these steps:
Canary Pro
- Disconnect the Micro USB cable from the back of Canary.
- Then reconnect it to restart your device.
Canary Flex
- Unplug the device.
- Hold the power button down for 12 seconds until the light in the front turns off (if it was on).
- Continue to hold until Canary Flex reboots (you’ll see a white spinning light).
If the issue still has not been resolved, please reset the device's Night Vision by following these steps:
Cover the Canary with a thick blanket or towel so that it's completely blocked from light for 2 minutes. By covering the device with a towel you guarantee the ambient light sensor (ALS) is fully covered. The ALS is the small lens located above the mic hole on your Canary. After 2 minutes uncover it and immediately shine a flashlight directly into the camera lens for 30 seconds. After this please test to see if night vision is activating properly when the room is dark and turning off when the room is bright.
For Canary Flex, if you are testing night vision please keep the device plugged in for best results. When the device is on battery, it will go to a low power state. In this low power state most sensors are turned along with night vision until motion is detected via the PIR sensor.
You can find out more here: How can I troubleshoot automatic night vision issues?
If you are still experiencing issues with this, please reach out to support@canary.is with the Serial Number of the affected device.
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