Unresponsive Canary Flex

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Dave Podhorsky

December 01, 2024 19:30

One of my 5 year old Flex cameras will not pair or even reset for me. The only thing I can get it to do is show the rotating yellow light when I turn it on. Then nothing....Any ideas?

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• Official comment

  

  Tara January 14, 2025 15:03

  Hi Dave! 

  I'm sorry to read that you're having issues with your Canary Flex. 

  The yellow light on a Canary device indicates that there may be a charging issue. 

  You can find out more about the different lights here.

  As you have more than one Canary Flex, I would recommend trying to charge the device with another cable.

  Please reach out to us at support@canary.is and let us know if there is a color change, along with the Serial Number of your device.

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