What is a Location?
Every device needs to belong to a Location, with one Location for each address at which you have a Canary.
Note: You can have up to four Canary devices at each location with Basic Service, and unlimited Canary devices with Premium Service.
Each Location has its own settings, where you can modify features unique to each Location.
To get to the Location settings page:
- Tap the location name on the top left of the Home Screen, and select your location. (This will only appear if you have more than one location)
- Tap gear icon on the top right of the Home Screen.
- Tap My location.
From here you’ll see the following settings:
- Address
- Users
- Emergency Numbers
- Geofence preferences
How do I create a location?
You will create a Location as part of the setup process, but you can add more Locations afterwards. For more information on creating multiple Locations, visit this article.
How do I select a location?
You can switch between locations to which you have access by following these steps:
- Tap the location name on the top left of the Home Screen, and select your location.
How many locations can I have?
As many as you’d like! There is currently no limit to the number of Locations that you can add, but we recommend only creating a location if you have a Canary there.
How do I move a device to another location?
If you only have a single Canary location and you plan on moving, you can keep your current location and update your Address and geofence in the Location settings.
If you have multiple locations (e.g. ‘Home’ and ‘Vacation Home’), contact Canary Customer Experience for assistance moving your device between Locations.
How do I remove and deactivate a device?
Deactivating a Canary completely disassociates it from your account, so the only reason to deactivate your device is if you are giving it away, selling it, or returning it.
For more information, visit How do I remove and deactivate a Canary?.
How do I delete a location?
To learn more about removing locations, please see How can I remove a location from my Canary app?
