What is a Location?
Every device needs to belong to a Location, with one Location for each address at which you have a Canary.
Note: You can have up to four Canary devices at each location.
Each Location has its own settings, where you can modify features unique to each Location.
To get to the Location settings page:
- Swipe down on the Home Screen.
- Tap Settings.
- If you have more than one Location, tap the name of the Location you would like to modify.
From here you’ll see the following settings:
How do I create a location?
You will create a Location as part of the setup process, but you can add more Locations afterwards. For more information on creating multiple Locations, visit this article.
How many locations can I have?
As many as you’d like! There is currently no limit to the number of Locations that you can add, but we recommend only creating a location if you have a Canary there.
How do I move a device to another location?
If you only have a single Canary location and you plan on moving, you can keep your current location and update your Address in the Location settings.
If you have multiple locations (e.g. ‘Home’ and ‘Vacation Home’), contact Canary Customer Experience for assistance moving your device between Locations.
How do I remove and deactivate a device?
Deactivating a Canary completely disassociates it from your account, so the only reason to deactivate your device is if you are giving it away, selling it, or returning it.
For more information, visit this article.
How do I delete a location?
If you would like to delete a location from your account, please submit a request with Canary support for assistance.
Once you've received confirmation from our team that the location has been deleted, you may need to log out of and back into your Canary app to see the changes.