During the setup process, you may run into an error telling you that your Wi-Fi password is incorrect.
If you believe this to be an error, try the following:
- Verify that your password is not case-sensitive
- If you have a simultaneous dual-band router, separate the 2.4 GHz and 5 GHz networks (Original Canary only)
Wi-Fi passwords are typically case sensitive, so make sure you’re capitalizing letters when necessary.
While Canary Flex can connect to a dual-band network, Original Canary devices can only connect to a 2.4 GHz network, but most routers can broadcast two networks simultaneously: one on the 2.4 GHz frequency and the other on the 5 GHz frequency. If both networks share the same name, your Canary may not be connecting to the correct network, and you’ll need to modify your network settings.
Step 1 - Separate the 2.4 GHz and 5 GHz networks
If your router broadcasts a simultaneous 2.4 GHz and 5 GHz network, you’ll need to separate them in your router settings.
For example, if your Wi-Fi network is named:
Separate the 2.4 GHz and 5 GHz by naming them individually:
Note: Each router is different, so if you need assistance separating your networks, please consult your router manufacturer’s help documentation.
Step 2 - Forget and Rejoin Your Network
After you separate your 2.4 GHz and 5 GHz networks, you’ll need to join the new 2.4 GHz network, and set up Canary before joining the 5 GHz network.
- Forget the network in your phone’s Wi-Fi settings
- Join the 2.4 GHz network from where Canary will be set up
- Try to connect your Canary to Wi-Fi again
If the connection is successful, you can rejoin your 5 GHz network afterwards.