Why does it say “Watch Live off” on my Home Screen? – Canary Help Center

Canary can use your phone’s location to automatically switch between Home, Away, and Private modes when you arrive or leave your home. By default, your Home mode preferences are always set to do not record.

When Watch Live is off on your device or if your location is set to private, the camera and microphone are completely off. To Watch Live, Canary needs to be in a mode that's setup to record video.

Note: To learn more about Auto-mode switching, visit Auto-mode switching overview

To enable Watch Live, you may need to:

Manually switch to Away mode.
Manually toggle the Set location to private setting off.
Customize Home or Night mode to record video.
Customize Home mode to make Watch Live available.

To manually switch the modes of a Canary device:

Open the Canary app.
From your Home screen, tap the modes icon.
Manually switch to Away or tap the switch next to Set location to private if enabled. When enabled, the switch will be green or change to Away mode.

To customize home or night mode to record video:

Open the Canary app.
From your Home screen, tap modes icon.
Tap EDIT to change your mode preferences.
Tap Home or Night mode
Tap Record video

Note: Recording and alerting in home and night modes is restricted to Canary Premium Service users. To learn more about Canary Premium Service, visit Premium Service.

Customize Home mode to make Watch Live available:

Open the Canary app.
From your Home screen, tap modes icon.
Tap EDIT to change your mode preferences.
Select Home mode.
From Don’t record video make sure toggle is green.

Note: For more information about modes, visit About Modes.

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