Geofencing is a feature that we're constantly working to improve, but there may be actions you can take to help improve the accuracy of geofencing.
You need to have your phone with you for Canary to automatically detect whether you’re home or away. So if you forget your phone at home, your Canary will think you’re still there, and it won’t turn on or off automatically.
Note: To learn more, visit About Automatic Arm/Disarm.
Enable Wireless Services
First and foremost, please make sure that you've permitted the Canary app to access your current location, but for an optimal experience:
Check to see if your phone has a strong cellular signal in your home. If you receive better reception with either regular 4G or 4G LTE, please enable the cellular service with the greatest reception.
- Always keep Wi-Fi on. When you're home and when you're out and about, enabling Wi-Fi helps your phone's GPS determine your current location.
Check mobile device settings
If you use the iOS Canary app visit Troubleshoot location settings for iOS
If you use the Android Canary app visit Troubleshoot location settings for Android
If Canary can't determine your current location accurately, fails to arm or fails to disarm properly please try the following actions:
- Force close the Canary app
- Log out and back into the Canary app
Note: When opening the Canary app it will always check your location and automatically update to your correct mode.
Check that your device’s location is correct in the Canary App.
The Canary app will automatically set your device location when you first setup your Canary. However, if the center of the Geofence is slightly off or if you have moved since initially setting up your location, it would affect Auto-Mode Switching accuracy. You can verify that your address is correct and the geofence is properly centered by using the following steps while you are at the location where you are having issues:
- Open the Canary app.
- Tap the three bars on the top right corner of the screen.
- Tap Settings.
- Tap Address.
- Tap the green arrow on the map.
- Tap Save in the top right corner of the screen.
Check that you don't have more than one location with the same address.
We understand that many of our customers have devices across multiple locations and sometimes these may even be at the same address. This can affect auto-mode switching and interfere with determining the accuracy of your location. If you wish to use Auto-mode switching make sure that you don't have more than one location with the same geofence / address.
Have you installed the Canary app on more than one device with a single Canary account?
In addition to using Canary with a phone, we understand that many of our customers like to install the Canary app on more than one device (e.g. tablet or iPad). However, this can interfere with determining your accurate location if these other devices do not leave your home as frequently as you do with your phone.
For the best experience, we recommend that you log into your account on only one device at any given time.
Have you logged into the Canary app on one of your members mobile devices?
Don’t let other people use your email and password to sign into the Canary app. This can interfere with determining the accuracy of your location or cause mode switching issue for your location members account.
Note: To learn more about adding members please see Member settings