What can I do if I have forgotten my email / username?

Forgotten email address associated with your Canary account

You have a few options if you have forgotten the email address you associated with your Canary account.

Option 1: You can try sending a password reset email to the email addresses you own from within the Canary app or in your web browser

Canary app

To reset your password in the Canary app:

1. Open the Canary App
2. On the login screen of the Canary app, tap the "Forgot password?" link which is located directly under the box to enter your password
3. Type in your email address.
4. Tap "Reset password"
5. Tap "Okay"

Please allow up to ten minutes for the password reset email to come through. If you do not see it after then, please check your spam or junk folders for the password reset email.

Browser

To reset your password in a browser:

1. Go to my.canary.is/forgot.
2. Type in the email address you use for your Canary account.
3. Click Reset Password.
4. Follow the reset instructions in your email to continue.

Option 2: Confirm account information with Canary support.

There is a chance you may have mistyped your email address when creating your account. By contacting customer service, they may be able to confirm your account's email address. Please provide the serial number of your Canary device found on the bottom, your name, address, phone number to support@canary.is.