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If you see a red banner at the top of the Canary app that says "Unable to connect at this time," your phone is having trouble connecting to the internet. Using your preferred browser, navigate to a webpage to verify that your phone is connected to the internet.
If you are connected to the internet, but still seeing the same error message, check the Canary system status page to see if there are any temporary service interruptions affecting the Canary devices. If the status is "Operational" that means all things are normal with the Canary Cloud.
Note: To learn more about this error message and solve watch live issues, visit this article.