Comments

1 comment

  • Official comment
    Avatar
    Tara

    Hi Johanna! 

    If I understood you correctly, I would advise following these steps to unmute your Canary devices.

    Android devices:

    1. Open Canary app
    2. Tap the gear icon. (Top right.)
    3. Go to My account.
    4. Tap Preferences.
    5. Tap on Notification sound.
    6. Here you can choose a notification sound from your library.
    7. Go back to My devices.
    8. Choose a device if you have more than one.
    9. Confirm that "mute microphone" is not toggled on.

    iOS devices:

    1. Open Canary app
    2. Tap the gear icon. (Top right.)
    3. Go to My account.
    4. Tap Preferences.
    5. Tap on Notification sound.
    6. Here you can choose a sound based on your preferences.
    7. Go back to My devices.
    8. Choose a device if you have more than one.
    9. Confirm that "mute microphone" is not toggled on.

    There is also an FAQ here that may help.

    However if you still encountering volume issues after this, or if I have misunderstood the issue, please reach out to us at support@canary.is for further assistance.

    Comment actions Permalink

Please sign in to leave a comment.