Need turn volume on
Turn on volume for show back
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Official comment
Hi Johanna!
If I understood you correctly, I would advise following these steps to unmute your Canary devices.
Android devices:
- Open Canary app
- Tap the gear icon. (Top right.)
- Go to My account.
- Tap Preferences.
- Tap on Notification sound.
- Here you can choose a notification sound from your library.
- Go back to My devices.
- Choose a device if you have more than one.
- Confirm that "mute microphone" is not toggled on.
iOS devices:
- Open Canary app
- Tap the gear icon. (Top right.)
- Go to My account.
- Tap Preferences.
- Tap on Notification sound.
- Here you can choose a sound based on your preferences.
- Go back to My devices.
- Choose a device if you have more than one.
- Confirm that "mute microphone" is not toggled on.
There is also an FAQ here that may help.
However if you still encountering volume issues after this, or if I have misunderstood the issue, please reach out to us at support@canary.is for further assistance.
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