No sound on video clips

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Sheryl katz

January 04, 2024 14:19

I no longer have sound when I playback a video. How can I fix this?

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• Official comment

  

  Tara January 10, 2024 10:30

  Hello Sheryl! 

  Sorry to read that you're having issues with your playback. 

  The issue could be that your sound is not enabled, please try the steps below: 

  iOS:

  1. Open Canary app
  2. Tap the gear icon. (Top right.)
  3. Go to My account.
  4. Tap Preferences.
  5. Tap on Notification sound.
  6. Here you can choose a sound based on your preferences.
  7. Go back to My devices.
  8. Choose a device if you have more than one.
  9. Confirm that "mute microphone" is not toggled on.

  Please do this for each device.

  Android: 

  1. Open Canary app
  2. Tap the gear icon. (Top right.)
  3. Go to My account.
  4. Tap Preferences.
  5. Tap on Notification sound.
  6. Here you can choose a notification sound from your library.
  7. Go back to My devices.
  8. Choose a device if you have more than one.
  9. Confirm that "mute microphone" is not toggled on.

  Please do this for each device.

  I would also recommend seeing if you can hear any sound on your recordings through your WebApp on my.canary.is
  
  If you are still having trouble, please reach out to support@canary.is

   

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