Update problem with canary camera

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Brian Laffey

November 28, 2023 13:05

Hi all, I have a CAN400USGY model and one day it just said device offline, been trying to connect and pair but no luck. Then I recently went into my devices to check the status and it's stuck with "Update in Progress" The device is non-responsive (tried holding down the top but does not pair). It appears to be bricked but wanted to come here and ask for any help possible. I can't remove the device from my app/dashboard because it's stuck on the status of Update in progress

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• Official comment

  

  Marianne December 27, 2023 12:40 (Edited December 27, 2023 12:40)

  Hi David,
  
  Sorry to read that something went wrong in the middle of the update.
  
  Please reach out to the customer care team from the email address associated with your Canary account.  Also please provide the serial number of the device for further assistance.
  
  support@canary.is

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  David Ostrosky December 21, 2023 07:59

  Having same issue today.  I think it bricked as no longer getting blue light after it stopped in the middle of update.

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