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James Sharkey

May 26, 2023 21:25

There is no sound when motion is detected

0

• Official comment

  

  Marianne May 30, 2023 08:42

  Hi James,
  
  Sorry to read there is no sound.  For Premium Customers with iOS:
  iOS:

  Open Canary app
  proceed to settings wheel (top right)
  Go to "my account"
  "Preferences"
  "Notification sound"
  Here you can choose based on your preferences.

  
  Go back to "My devices"
  choose a device if you have more than one
  Confirm that "mute microphone" is not toggled on

  Please do this for each device.
  
  If you are still having trouble, reach out to Support@canary.is

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• 

  Tara May 30, 2023 08:52

  Hi James!
  
  Sorry to read there is no sound.
  
  For Premium Customers with Android:

  Open Canary app
  Proceed to settings wheel (top right)
  Go to "My account"
  "Preferences"
  "Notification sound"
  Here you can choose a notification sound from your library.

  Go back to "My devices"
  Choose a device if you have more than one.
  Confirm that "mute microphone" is not toggled on.
  Please do this for each device.

  If you are still having trouble, reach out to support@canary.is

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