Canary Pro Not Pairing

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    Marianne

    Hi there.  Sorry to read you are having trouble with the set up.

    You can reach out to support@canary.is for help.  Please provide the serial number of the device.

    Possible reasons is that the Canary is still connected to the old account, it was a broken device and Canary replaced it already for a customer, could be listed as stolen or a Premium Bundle 24 (leased device) where the customer stopped paying for it and now there is a bounty on the device.  Customer care can help to answer which is the reason.

    Sometimes a deal is not actually a deal.

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