Link an existing Premium Service subscription to your Canary device

Table of Contents:

1. How do I link my Premium Service to my Canary device?
2. I have activated my Canary device and Premium Service subscription, why can’t I use the features with my device?
3. I moved home and can’t access Premium Service features at my new address, what can I do?
4. I want to link my Premium Service to my device but it is already activated, what do I do?

In order to link your Premium Service, you need to set your device up on your account. You can do this by following these steps: 

1. Open the Canary app
2. Tap 'Add Canary device' and select the location where your Premium Service is active.
3. Select your type of Canary device
4. Follow the onscreen instructions
5. Enable Bluetooth access when prompted to do so
6. You will be asked if you would like Premium Service. Please tap Add Premium Service.

Once your device has finished updating, the device will show as active and online. Your Premium Service will now be linked to your new device. 

Your Canary device should automatically be linked to your Premium Service subscription during the setup process. If this is not the case, the most likely cause of this issue is that the Canary device has been set up in a different location on the account than where the Premium Service subscription is activated. 

The easiest way to re-link your Premium Service to your Canary device is to remove the Canary from the account, and then re-activate it in the correct location where your subscription is active.  You can contact the customer service team for assistance at any time.  

Deactivate Canary Device:

To remove your device, please perform the following:

1. Disconnect your device from the internet by unplugging it 
2. Open the Canary app
3. Tap the gear icon in the top right-hand corner
4. Tap ‘My Devices' from the settings menu
5. Tap on the Canary you wish to remove
6. Scroll down and tap ‘Remove Device’
7. Read the confirmation and enter your Canary password

Reactivate Canary Device:

To set up your Canary device once again, please perform the following:

1. Power-cycle your Canary device by unplugging it for 30 seconds or if it's a Flex, hold the button on the back for 12 seconds
2. Turn off Bluetooth on your mobile device
3. Open the Canary app
4. Tap 'Add Canary device' and select the location where your Premium Service is active
5. Select your type of Canary device
6. Enable Bluetooth access when prompted to do so
7. Follow the onscreen instructions

You can also follow this video as a guide:

You may receive a pop-up advising you of the cost of the subscription, however, no payment will be required as you already have an active subscription.

If your Canary device does not automatically link with your Premium Service following these steps, please contact us via email at support@canary.is and we will be happy to assist.

If you cannot access Premium Services features at your new home, it is possible that your subscription is associated with your previous address. 

You can find all the necessary information on how to update your location address and continue to use your Premium Service features in the following article: How do I move my Canary to a new location?

If your device is already activated, please contact us via email at support@canary.is and we will be happy to look into this for you. You can find out more in the following article: Why is my device already activated?