What comes with Canary Membership?
Canary Membership extends your security with 30 days of full-length Video History, Two-way Canary Talk, and Desktop Streaming. Members located in the US also benefit from Incident Support services and a two-year Extended Device Warranty.
Is Membership available in countries other than the US?
Yes. Canary Membership is available to users who live outside the US and includes 30 days of full-length Video History, Two-way Canary Talk, and Desktop Streaming. Incident support and extended warranty benefits are only available in the US.
How much does Membership cost?
Canary customers will receive the full privileges of Membership for $9.99/month or $99/year (two free months) for one device, and $14.99/month or $149/year for 2-3 devices. Additional devices can be added for $4.99 per month per device or $49 per year per device.
Do I need to purchase a Canary Membership subscription for my device to function?
No, we’re still offering everyday security right out of the box with a 24-hour timeline for up to four devices.
How do I purchase Canary Membership?
To activate Membership, you must first receive your Canary devices, download the Canary app, and complete the device setup process. Once all devices are online, follow these steps to activate Canary Membership:
- Open the Canary app
- Navigate to Menu > Location details
- Tap Activate Membership
- Enter your credit card information
- Tap Upgrade to complete checkout.
If I have more than one device at a location that is on the free plan, do I still get 24 hours of video history?
Yes, but the free plan only supports up to four devices. If you wish to add more than four devices to your home, upgrade to Canary Membership.
Upon purchasing Canary Membership, does my video from within the last 30 days show up on my Timeline?
No. Video from more than 24 hours ago will not be unlocked or saved to your Timeline for 30 days. Only video which is currently on your Timeline at the time of upgrade, and new video, will be saved for 30 days.
How does Home Deductible Reimbursement work?
In the event your home is burglarized, or you experience other covered loss, and you receive a claim payment from your home insurance provider net of your deductible, contact the Home Deductible Administrator at 1-800-711-4280 within 90 days of the loss to commence your claim.
This benefit is only available to Canary Members who purchased Membership prior to 8/14/17. As of 8/14/17, Monthly Canary Members will receive the benefit through the end of their current billing cycle, at which point the coverage will be canceled. Annual Canary Members will receive the benefit for the next 60 days, at which point the coverage will be canceled.
Home Deductible Reimbursement is underwritten by American Bankers Insurance Company of Florida. Home Deductible Reimbursement coverage applies to the membership address provided at the time of the membership purchase. This coverage is not available to NY, TX and NH residents. For full Home Deductible Reimbursement Terms and Conditions, see canary.is/legal.
What is Incident Support?
In the event of a qualifying incident, we’ll provide you with a dedicated agent to help retrieve video evidence and assist through a home theft event.
How does Extended Device Warranty work?
All Canary devices come with a one-year limited warranty. As part of Canary Membership, all devices at the location under Membership will receive a two-year limited warranty from the original date of purchase. To qualify, devices need to be purchased directly from Canary or an authorized reseller. For more information, visit canary.is/legal.
What if I have multiple devices?
Membership applies to each device at a specific location, but the price will vary according to the number of devices you have at that location.
|Monthly||Annual (two-free months)|
|2 to 3 Devices||$14.99||$149|
|Each additional device||$4.99 per each additional device||$49 per each additional device|
For international Membership pricing, please log into your account at my.canary.is.
Is there a limit to how many Canary devices I can have in a single location?
If you are enrolled in Canary Membership, there is no limit to the amount of devices you can have in a single location. If you are enrolled in the included free plan, the 24-hour video history is shared by up to 4 devices.