Table of Contents:
- What comes with Canary Premium Service?
- Where is Premium Service available?
- How much does Premium Service cost?
- Do I need to purchase a Canary Premium Service subscription for my device to function?
- Do all my devices need to be on Premium Service?
- Does the 30 day Timeline show videos from before joining Premium Service?
- What is Incident Support?
- How does Extended Device Warranty work?
- What if I have multiple devices?
- Is there any limit to the amount of devices I can have on a Location?
What comes with Canary Premium Service?
Premium Service has many additional features, below is an outline of the difference between Basic Service (free access) and our Premium Service:
|24/7 Watch Live|
with Preview Image
with Video Clip
|Video History||30 days|
|Activity Zone Masking|
|One-Tap to First Responders|
|Unlimited Video Downloads|
|Incident Support Services|
|Custom Home/Away Modes|
|Apple TV Support|
|Apple Watch App|
|Google Home Integration|
|Device Warranty||2 years||1 year|
Is Premium Service available in countries other than the US?
Yes. Canary Premium Service is available to users who live outside the US and includes most of the features mentioned above, however Incident Support, One-tap to First Responders and Safety Button are only available in the US.
If you purchase the device within and reside in the European Union extended warranty is not available as you already get 2 years warranty by law. The same applies to customers in the United Kingdom.
How much does Premium Service cost?
Canary customers will receive the full benefits of Premium Service for $9.99/month or $99/year (two free months) for their first device. Each additional device at the location will be $2.99/month or $29/year.
Do I need to purchase a Canary Premium Service subscription for my device to function?
No, we’re still offering everyday security right out of the box with our Free Access, which includes Watch Live, Motion Notifications and Two-way talk.
Do all my devices need to be on Premium Service?
No, but all devices under a Location have to be on Premium Service when you want the service on that Location. If you want to divide up which devices are on Premium Service you will have to move some to a separate location in the app.
Does the 30 day Timeline show videos from before joining Premium Service?
No. Video from before the sign-up date will not be unlocked or saved to your Timeline for 30 days. Only videos which are recorded after upgrading to Premium Service will retain on your Timeline for 30 days.
What is Incident Support?
In the event of a qualifying incident, we’ll provide you with a dedicated agent to help retrieve video evidence and assist through a home theft event.
How does Extended Device Warranty work?
All Canary devices come with a one-year limited warranty. As part of Canary Premium Service, all devices at the location under Premium Service will receive a two-year limited warranty from the original date of purchase. To qualify, devices need to be purchased directly from Canary or an authorized reseller. For more information, visit our Sales Terms.
What if I have multiple devices?
Premium Service applies to each device at a specific location, but the price will vary according to the number of devices you have at that location.
|Monthly||Annual (two free months)|
|Each additional device||$2.99 per each additional device||$29.99 per each additional device|
Is there a limit to how many Canary devices I can have in a single location?
If you are enrolled in Canary Premium Service, there is no limit to the amount of devices you can have in a single location. If you are enrolled in the included Free Access, you can have up to 4 devices.