| Important: The steps in this article have been updated to reflect app version 7.8.0, please update your app today for the best Canary experience. | |
Table of Contents:
- Create a Canary account
- Download the Canary app
- Set Up your Canary Pro
- Trouble with setup
- Trouble with Bluetooth pairing
- Device already activated
Setting up the Canary Pro, like all of our products is designed to be simple and seamless.
Follow the below steps to better understand the setup process.
Create a Canary account
Sign up to a Canary account to manage one or more Canary devices. Use an existing email address as your username, but we strongly recommend creating a unique password for your account.
Ready to get started? Click the button here to Sign Up today!
You can now Sign Up directly in the Canary app:
- Open the Canary app and tap Create Account.
- Type your email address and password in the corresponding fields.
- Tap Next when you're finished.
Download the Canary app
Download the Canary app from the Apple App Store or Google Play Store.
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Click here! |
Set Up your Canary Pro
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After creating your account, sign into the Canary app. Alternatively, tap on Create Account to create an account directly in the Canary app.
If this is your first Canary device, the app will automatically take you to the set up steps. Please follow the onscreen steps.
1. From the Dashboard, tap the gear icon in the top right corner. 2. In the menu, scroll down to "Take Action", tap on "Add a device". 3. Select the location you are setting the device up on, then tap "Next". 4. Select the type of Canary you are setting up. 5. Plug in your Canary device. 6. Follow the onscreen steps to pair your device. 7. For the Canary Pro, place your hand on top of the device for 30 seconds to initiate pairing. 8. Tap on the serial number when it appears. 9. Select your Wi-Fi Network. 10. Enter your Wi-Fi password, then tap on "Next". Once Connected to the internet your device will download the latest firmware and update. Please follow the onscreen steps to update the name of your device, and check the settings on the device. 11. Tap next to cycle through the information on Modes and Motion alerts. 12. When prompted, tap Enable Location Access Your app then finish updating, and will show when the device is fully updated and online. We also have a dedicated article and video for adding additional devices to your account: |
Trouble with setup
Setup shouldn’t take longer than ten minutes. If setup fails or if it takes longer than ten minutes, there are a number of things that could be interfering with your device.
To troubleshoot setup, check the following: Why can't I set up my Canary Pro?
Trouble with Bluetooth pairing
If you’re having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone.
To troubleshoot Bluetooth pairing, visit Why can't I pair with Bluetooth?
Device already activated
If you're seeing a "Device has already been activated" message when you try to set up your Canary, it's possible that your credentials are incorrect, you might have created a Canary account before or you have a pre-owned device.
To troubleshoot, visit Why is my device already activated?