If you're having difficulty with your Canary Flex, such as issues with network connectivity, or charging the device try resetting your Canary by power cycling it. You can do this by turning your device off and on again, or if that doesn't work, by performing a reset. We recommend turning Canary Flex off and on again before performing a reset.
Note: If you're looking for information on deactivating and removing a device from your account, visit How do I remove and deactivate a Canary? Please do not attempt this as a troubleshooting step.
Turn Canary Flex Off and On
To turn off Canary Flex, hold down the back button for five seconds until you hear the shutdown sound and the LED ring turns off.
To turn on Canary Flex, hold down the back button for one second until the the LED ring is white and spinning, then release.
Note: It will turn on automatically when you plug it in via power cable to a wall outlet.
Power Cycle Reset
The power cycle reset may be used If Canary Flex fails to turn off or turn on, or if it is unresponsive.
- Unplug the device.
- Turn Canary Flex off, hold down the back button for five seconds until you hear the shutdown sound.
- Once off, hold the power button down for 12 seconds until the light in the front turns off (if it was on).
- Continue to hold until Canary Flex reboots (you’ll see a white spinning light again).
- Release the power button.
Note: If the device does not reset on the first try, turn your device back on and immediately hold the power button down for 12 seconds until the spinning white light in the front turns off.