If you're having difficulty with your Canary device, such as issues with network connectivity, try resetting your device by power cycling it. To do this, unplug the power cable from the back of the Canary Pro for one minute, then reconnect it.
While there is no way to factory reset your Canary Pro, there is an option within the Canary app to remove it.
If you want to give away or return your Canary Pro, and you are the owner of the location, you can remove it from your account so another user can set it up.
If a Canary is removed, the location owner will receive a confirmation email. This is not an advised self troubleshooting step; we may recommend this in support tickets with Customer Care after we have accessed the device health. If you're having connectivity issues with your device, please try disconnecting then reconnecting it to power.
Note: If you're looking for information on deactivating and removing a device from your account, visit How do I remove and deactivate a Canary?