If you're having difficulty with your Canary device, such as issues with network connectivity, try resetting your device by power cycling it. To do this, unplug the power cable from the back of Canary for one minute, then reconnect it.
Deactivating Canary
While there is no way to factory reset your Canary, there is an option within the Canary app to remove it.
If you want to give away or return your Canary, and you are the owner of the location, you can remove it from your account so another user can set it up.
If a Canary is removed, the location owner will receive a confirmation email. This is not a troubleshooting step. If you're having connectivity issues with your device, please try disconnecting then reconnecting it to power.
Note: If you're looking for information on deactivating and removing a device from your account, visit How do I remove and deactivate a Canary?
