Home Security Bundle FAQ

What is the Home Security Bundle?

The Canary Home Security Bundle is a new offer for new customers here at Canary. The bundle includes a FREE Canary device and Premium Service (30-Day Video History, Full-Length Video, Two-Way Talk, etc.). See the table below for more pricing and details. 

What comes with the Home Security Bundle?

The Canary Home Security Bundle comes with a Canary Pro camera and Canary Premium Service.

Canary Pro:

The Canary Pro provides total home security and intelligence with a 1080p HD camera, 90 decibel siren, plus a built-in climate monitor. More information on the Canary Pro can be found here.

Canary View:

The Canary View unites security and intelligence, featuring 1080p HD camera backed by powerful AI capabilities. More information on the Canary View can be found here.

Canary Flex:

The Canary Flex is the amazingly versatile indoor/outdoor weatherproof, HD security camera that works wire-free or plugged in. More information on the Canary Flex can be found here.

Canary Premium Service features:

• 30-day video history
• Unlimited Video downloads
• Two-way talk
• Desktop Streaming
• Custom Home, Away, Night and Privacy Modes
• Incident Support Services
• The Safety Button

How much does the Home Security Bundle cost?

The pricing of the Home Security Bundle varies by device and different payment options. Please see below for different options: 

I purchased the Home Security Bundle and have not received my Canary. Where is it?

Within 1-3 days after completing your purchase, you should then receive a shipping confirmation email which contains the tracking information for your FREE Canary Pro.

If you have completed the above process, and have not received any confirmation emails, please reach out to our Customer Service team by emailing support@canary.is with subject “Home Security Bundle - Order Status”. Once this is received, one of our specialized Order Management team members will be in contact with you as soon as possible.

In addition to email, you can contact us via any of the methods listed here.

Can I cancel my Home Security Bundle?

The Canary Home Security Bundle comes with a 24 month commitment. You may cancel within 14 days of purchase, or after your 24 month commitment is complete.  

How many devices are included in Premium Service with my Home Security Bundle?

Only the devices purchased with our new Home Security Bundle offer, come with Premium Service features on your location. Additional devices that were not purchased as part of the Home Security Bundle will receive a 10% discount on Premium Service when added to your location.