From day one, we’ve been relentlessly focused on one thing: security. It’s our common denominator. It’s a commitment that goes well beyond our physical products that live in your home and extends to the services we provide, the partners we choose, and how we protect and secure your data. It’s the thing you trust us to provide and count on us to deliver, every day and in many different ways.
To that end, we’ve simplified and strengthened our service offering to give you more access to the moments that matter most to you: new Canary Membership includes 30 days of video history, plus unlimited storage and downloads.
30 Days of Video History. Unlimited Data.
As a Canary Member you’ll have unrestricted access to the last 30 days of video history on your timeline with no data caps. From there, we made preserving and sharing those moments limitless and frictionless with unlimited saving, downloading, and sharing to any device. Canary Membership includes:
- 30-Day timeline. A entire month’s worth of history. Fully encrypted and secure.
- Unlimited storage. Access saved videos anytime, anywhere from the Canary cloud.
- Unlimited downloads. Download a copy of every important video to any device.
Canary customers will receive the full privileges of Membership for $9.99/month or $99/year for one device, and $14.99/month or $149/year for 2-3 devices. Additional devices can be added for $4.99/month or $49/year.
(Membership pricing for UK customers is as follows: £7.99/month £79/year for one device, and £12.99/month or £129/year for 2-3 devices. Additional devices can be added for £4.99/month or £49/year per device. Membership pricing in your local currency can be seen at my.canary.is.)
In the US, we rolled out Membership with additional service benefits. In the coming months, we will explore how best to offer similar end-to-end security services for our International Members.
One-Time Device Waiver
We plan to upgrade current Canary plan holders to Membership this October, and have built in transitional benefits to ensure that our customers are getting the best deal possible. One of those is the “Device Waiver.” Any customer on an annual Membership plan before 18th November 2016 will be able to add multiple devices at the base rate of $99/year or the local currency equivalent. This benefit will remain in place until 18th November 2017, as long as Members remain on an active annual plan. We built this special one-time offer to acknowledge our current plan holders and allow Members to easily add devices to places that matter most.
Everyday Security. Unrestricted.
Our goal has always been to ensure that every customer is incredibly satisfied with our product and the service we provide, so we’ve made our free plan better, too. We’re still offering everyday security right out of the box, and we’re increasing from 12 hours of available recorded video history to a 24-hour total timeline shared among your devices, up to a maximum of four devices per location. Like Membership, we’re also removing all exporting and bookmarking restrictions to give you unlimited downloads and data in addition to social sharing.
Crafted by Customers. Unmatched in the Marketplace.
Part of what has helped us grow so quickly, and constantly improve, is getting feedback from customers. We believe in taking guidance and inspiration from you, our users. Keep the information and inspiration coming and we’ll continue to challenge conformity and build great things together.
If you have questions about Canary Membership, or suggestions about how we can make it better, we want to hear from you. Please give us a call at 1-888-271-0121 (US) or 0-800-088-5513 (UK) , or email us at email@example.com. We’re always here to listen and learn!