To better assist you with any troubleshooting, it's important for us to know the specific details of any mobile devices that you use with the Canary app.
To submit a support ticket in the Canary app:
- Swipe down on your Home Screen.
- Tap Get Help.
- Tap Help Center.
- Ask a question in the search bar.
- If the returned help articles do not provide a solution you can open a ticket.
Type the message you’d like to send to our support team.
Feel free to include any additional data relevant to your phone.
- The make and model of the phone you're using
- The version of the operating system your phone is running
- The version of the Canary app you’re using
You can also attach relevant screenshots by tapping the attachment icon.
When you’re ready, tap Submit to create an email ticket.
If you would prefer to speak with a support representative we’re available from 9AM to 9PM Eastern time, 7 days a week.