What type of network is supported?
The Canary Pro is compatible with 2.4GHz Wi-Fi (802.11 b/g/n) networks that are encrypted with WEP/WPA/WPA2.
Canary Pro is not compatible with networks that require a splash page or a secondary login.
Remember: Canary Pro can also be connected via Ethernet cable.
What is a 2.4GHz Wi-Fi (802.11 b/g/n) router?
Here’s how it breaks down:
- 2.4GHz - The wireless frequency broadcast from your router.
- 802.11 - The wireless networking standard in use since 1997, and is synonymous with consumer routers. Don’t worry about this number.
- b/g/n - These letters refer to generations of wireless technology, which are backwards compatible. This means that Canary Pro can connect to older routers.
Can Canary Pro connect to a 5GHz network?
Canary Pro can only connect to a 2.4GHz network, but many newer routers can broadcast both 2.4GHz and 5GHz networks simultaneously.
Is there a minimum internet connection speed required to use Canary Pro?
While some Canary features may work with slower network upload speeds, Canary Pro requires a network upload speed of at least one megabit per second (1 Mbps) for an optimal experience.
Visit www.speedtest.net to run a speed test on your network to determine if it meets the minimum requirements. If the results show that your upload speed is below 1 Mbps or if your ping is above 180 ms, you may experience inconsistent service.
What Wi-Fi channels are supported by Canary Pro?
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Note: Certain channels may not be available in your region
What networks does Canary Pro not support?
For an optimal Canary experience, the following types of networks should be avoided, or might not even work with at all.
- Mobile hotspots
- Guest networks
- Networks that require a sign-in page, such as coffee shops, hotels or airports
- Slow networks, such as DSL internet services, with less than 2MBs of bandwidth
Mobile hotspots in particular are a method that some people use to connect to the Internet in their home, which are usually provided by cellular carriers. The way that mobile hotspots connect to the Internet is different than standard Internet Service Providers (ISPs), and while it may work, we don’t recommend that you use them with any Canary device.
Note: If you are looking for information on Mobile hotspots, visit Does Canary work with mobile hotspots?