When our system detects situations where the Watch Live video stream is having trouble keeping up, the device will adjust the quality of the video stream to ensure the feed is not dropped. However, users on especially slow connections may not have sufficient bandwidth to support even the lowest-quality stream.
Note: Automatic video quality adjustment during Watch Live is not available for the Canary web app and Apple TV app.
Why is my Watch Live video quality low?
Canary devices will automatically adjust your Watch Live video quality experience based on the strength of your connection. By adjusting the video quality of the data from the device to our servers, it improves the experience for Canary devices on slow networks such as DSL, resulting in lower than normal Watch Live video quality but also ensuring that the live video stream continues.
If the video stream doesn't fully load when you tap on Watch live and only shows a spinning icon, you may have an issue with one of the following:
Canary devices on slow networks such as DSL can directly impact our Watch live service. The device may require a larger share of your connection that your network provides due speeds or ISP throttling. Bandwidth throttling is the intentional slowing of Internet service by an Internet service provider.
Check to see if your network speeds are sufficient enough to Watch live from your mobile device. Visit speed test to run a test on your network to determine if it meets the minimum requirements. You will need at least 1 Mbps upload speed per Canary device on the network. Contact your internet service provider to upgrade your connection speeds.
Improve your Wi-Fi connection
Your Canary device may be too far from the router, it may not get a strong enough Wi-Fi signal, which could result in unexpected interference between your Canary and your router. Obstructions such as walls, glass, or other electronics can also interfere with Canary's Wi-Fi signal. Moving your Canary closer to your router and eliminating obstructions can greatly increase the strength of Canary's Wi-Fi signal.
Note: To learn more about wireless interference, check out the this article.
Why is my timeline video better quality?
Automatic video quality adjustment does not affect timeline video. Timeline video will always remain fixed and the highest quality video that the device can upload to the Canary cloud.
Timeline Video Events are only available on Premium Service.