| Important: The steps in this article have been updated to reflect app version 7.3.0, please update your app today for the best Canary experience. | |
If you would like to cancel Premium Service and return to the free, Basic plan, you can do so through my.canary.is.
Note: Before you cancel Premium Service, make sure to download or bookmark any videos you would like to keep.
To cancel Premium Service through my.canary.is:
- Log in to your account at my.canary.is.
- Select your location, if you have more than one.
- Click Manage Service Plan.
- Click Cancel Premium Service.
- Select Remove 30-day timeline.
- Choose the reason you decided to cancel.
- Select Get one month free or I still want to cancel.
- Click Okay or Got it.
Note: If you are paying on an annual basis, you will need to contact our dedicated cancellation line directly by phone. Login to the Canary web experience in order to see the phone number listed under 'Manage my plan.'
To cancel your Premium Service free trial:
If you would like to cancel your Premium Service free trial, please contact us through email, chat or SMS.
To cancel Premium Service through Apple Subscriptions:
-
Go to the Settings App
-
Tap on Profile Settings (top row on the page)
-
Tap Subscriptions
-
Tap into your subscription
-
Follow the on screen instructions and cancel from there
Cancellations and refunds
- We do not offer refunds for canceled monthly plans.
- You will receive a full refund if you cancel your annual plan within 14 days of signing up.
See our full Cancellation terms at https://canary.is/legal/sales-terms#cancellation
You can also contact us via email support@canary.is
| Important: The steps in this article have been updated to reflect app version 7.3.0, please update your app today for the best Canary experience. | |
