How do I set up my Canary Flex?

Table of Contents:

1. Create a Canary account
2. Download the Canary app
3. Set Up your Canary Flex
4. Trouble with setup
5. Trouble with Bluetooth pairing
6. Device already activated

Setting up the Canary Flex, like all of our products is designed to be simple and seamless.

Follow the below steps to better understand the setup process.

Sign up to a Canary account to manage one or more Canary devices. Use an existing email address as your username, but we strongly recommend creating a unique password for your account.

Ready to get started? Click the button here to Sign Up today!

Using an Android phone? You can Sign Up directly in the Canary app:

1. Open the Canary app and tap Get Started.
2. Type your email address and password in the corresponding fields.
3. Tap Next when you're finished. 

Download the Canary app from the Apple App Store or Google Play Store. 

Click here!

After creating your account, sign into the Canary app, if this is your first Canary device the app will automatically take you to the set up steps. Please follow the onscreen steps.   If this is an additional device you will need to follow these steps: 1. From the Home Screen tap on the 3 lines in the top right corner. 2. Tap on "Device settings". 3. Tap on "Add Canary device". 4. Follow the onscreen steps.   We also have a dedicated article and video for adding additional devices to your account: How do I set up multiple Canary devices?

Setup shouldn’t take longer than ten minutes. If setup fails or if it takes longer than ten minutes, there are a number of things that could be interfering with your device.

To troubleshoot setup, check the following: Why can't I set up my Canary Flex?

If you’re having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone.

To troubleshoot Bluetooth pairing, visit Why can't I pair with Bluetooth?

If you're seeing a "Device has already been activated" message when you try to setup your Canary, it's possible that your credentials are incorrect, you might have created a Canary account before or you have a pre-owned device.

To troubleshoot, visit Why is my device already activated?