Click here to troubleshoot with our guided assistant
Download the Canary app
Download the Canary app from the Apple App Store or Google Play Store. Then, launch the app to create your account.
Create an account
Register a Canary account to manage one or more Canary devices. Use an existing email address as your username, but we recommend creating a unique password for your account.
- Open the Canary app and tap Get Started.
- Type your email address and password in the corresponding fields.
- Tap Next when you're finished.
Follow the onscreen instructions
After creating your account, a series of onscreen prompts will guide you through the setup process.
Trouble with setup
Setup shouldn’t take longer than ten minutes. If setup fails or if it takes longer than ten minutes, there are a number of things that could be interfering with your device.
To troubleshoot setup, check the following:
- For Canary All-in-One, visit Why can't I set up my Canary?
- For Canary Flex, visit Why can't I set up my Canary Flex?
Trouble with Bluetooth pairing
If you’re having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone.
To troubleshoot bluetooth pairing, visit Why can't I pair with Bluetooth?
Device already activated
If you're seeing a "Device has already been activated" message when you try to setup your Canary, it's possible that your credentials are incorrect, you might have created a Canary account before or you have a pre-owned device.
To troubleshoot, visit Why is my device already activated?