| Important: The steps in this article have been updated to reflect app version 5.9.0, please update your app today for the best Canary experience. | |
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Table of Contents:
- Create a Canary account
- Download the Canary app
- Set Up your Canary Flex
- Trouble with setup
- Trouble with Bluetooth pairing
- Device already activated
Setting up the Canary Flex, like all of our products is designed to be simple and seamless.
Follow the steps below to better understand the setup process.
Create a Canary account
Sign up to a Canary account to manage one or more Canary devices. Use an existing email address as your username, but we strongly recommend creating a unique password for your account.
Ready to get started? Click the button here to Sign Up today!
Using an Android phone? You can Sign Up directly in the Canary app:
- Open the Canary app and tap "Get Started".
- Type your email address and password in the corresponding fields.
- Tap "Next" when you're finished.
Download the Canary app
Download the Canary app from the Apple App Store or Google Play Store.
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Click here!
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Set Up your Canary Flex
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After creating your account, sign into the Canary app. If this is your first Canary device ,the app will automatically take you to set up. Please follow the onscreen steps.
If this is an additional device, you will need to follow these steps: 1. From the Home Screen tap the 3 lines in the top right corner. 2. In the menu, scroll down to "Take Action", tap on "Add a device". 3. Select the location you are setting the device up on, then tap "Next". 4. Select the type of Canary you are setting up. 5. Next "Add Premium Service" or tap "I don't want premium security". 6. Plug in your Canary device. 7. Follow the onscreen steps to pair your device. 8. Press the button on the back of the device to initiate pairing. 9. Tap on the serial number when it appears. 10. Select your Wi-Fi Network. 11. Enter your Wi-Fi password, then tap on "Next".
Once Connected to the internet, your device will download the latest firmware and update. Please follow the onscreen steps to update the name of your device, and check the settings on the device. Your app will show when the device is fully updated and online.
We also have a dedicated article and video for adding additional devices to your account: |
Trouble with setup
Setup shouldn’t take longer than ten minutes. If setup fails or if it takes longer than ten minutes, there are a number of things that could be interfering with your device.
To troubleshoot setup, check the following: Why can't I set up my Canary Flex?
Trouble with Bluetooth pairing
If you’re having trouble pairing with Bluetooth, there may be signal interference in your home, or there may be an issue with your phone.
To troubleshoot Bluetooth pairing, visit Why can't I pair with Bluetooth?
Device already activated
If you're seeing a "Device has already been activated" message when you try to setup your Canary, it's possible that your credentials are incorrect, you might have created a Canary account before or you have a pre-owned device.
To troubleshoot, visit Why is my device already activated?
| Important: The steps in this article have been updated to reflect app version 5.9.0, please update your app today for the best Canary experience. | |
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