What is Home Deductible Reimbursement?
Home Deductible Reimbursement is a benefit of Canary Membership whereby an eligible Canary Member is reimbursed the deductible amount on their homeowners or renters insurance policy, up to $1,000, for a property loss claim due to theft which has been paid out by their property insurance company.
Where is Home Deductible Reimbursement available?
This benefit is currently only available in the US, in all states except New York, Texas, and New Hampshire. It is not available in US territories.
How do I become eligible for the Home Deductible Reimbursement program?
Current Members with Canary locations located in the US in the non-excluded states are eligible to receive the benefit. Members must have an active Membership for the Location during the time of theft and must maintain active Membership throughout the claims process with their property insurance company and throughout the Home Deductible Reimbursement process in order to remain eligible for reimbursement.
Why isn’t Home Deductible Reimbursement available in my region?
While we would like to be able to offer Deductible Reimbursement to customers everywhere, insurance limitations mean that this program is currently only available in certain parts of the United States.
When will deductible Reimbursement be available in New York, Texas, and New Hampshire?
We don’t have any specific dates yet, but we’re hard at work making it available in those states. We’ll let you know when we have an update!
What should I do in the event of a security incident?
First and foremost, contact your local police department. If you experience property loss, contact your insurance company and process the insurance claim normally. As a Member, you have access to a dedicated Incident Support advocate who will be glad to assist you with this.
Once you have fully processed your insurance claim and have received payout minus your deductible amount, contact the Program Administrator to initiate the reimbursement process.
How do I initiate the reimbursement process or learn more about it?
Contact the Program Administrator at 1-800-711-4280 or email at claims@cynosurefinancial.com within 90 days following the date that the loss occurred. Also read the Terms and Conditions of the offer to understand eligibility and exclusions.
What are the eligibility requirements for Home Deductible Reimbursement?
Home Deductible Reimbursement is available only to Canary Members who purchased Membership prior to August 14, 2017 for losses through August 31, 2017.
To learn more about eligibility for Home Deductible Reimbursement, review the Terms and Conditions.
